Re: Abel Experience
Posted by Jeff Patterson - Abel Reels. on 2011-08-15 16:04:03
in reply to Abel Experience posted by JM on 2011-08-15 07:48:46
We apologize for the delay in regarding your rod repair, and additional reel bags. I understand you've been contacted again this morning to help you get this taken care of now. I assure you and everyone else that our traditionally high level of customer service has not changed.
We've seen a few notes wondering if we've dropped our "old" level of providing assistance, but I'm confident we haven't. I do not personally handle all of our customer service, however I know our small staff shares the same ethic as I do.
I may be getting "old", but when I started here in 1992 I learned quickly that a product can't be great without the service to back it up. And it's even more important than usual in our time-sensitive industry. We know it can affect somebody's trip if an issue isn't taken care of promptly, and as an angler I understand how lousy it can be when a fishing company lets you down. Most of us do not get enough time on the water as it is.
I'm sure our longtime Abel product owners will agree their fishing tools do not require much, if anything, from us at the factory in terms of maintenance, and repairs. If they do, we want you to know you can always count on us to do our best to professionally take care of everything.
As always, do not hesitate to contact me directly at firstname.lastname@example.org if I can be of any help.
Director of Sales
Abel Automtics, Inc.